Returns & Warranty Form

Quality Returns Form

If you have a quality issue with a Fortress unit, please fill in this form so we can investigate it for you straight away. If you need technical support please use our normal contact us form.

First name*
Last name*
Customer Type*
Your Company name*
End User name*
Email*
Phone number*
Country*
State (required)*
Hidden
State or region -Hidden
Product Type*
Part number or ITM number*
The Serial number

This is found on the side of the unit for all products except mGard (mechanical trapped key products)
Fortress Sales Order number or your PO number*

If you don't know the Fortress order number please put in the PO you used to buy the product
Key Differ(s) separated by commas

These are the 7 digit codes found on your locks and keys
Number of units with observed fault*
Expected Fault Category*
When was the problem found*
What is your expected operation of your device?*
What is the observed operation of your device?*
Are any other Fortress devices installed?*
Please describe any troubleshooting steps that have been tried already.*
Any other comments?*
During all of your experience are you satisfied with Fortress' Products and Service?*
I accept the terms & conditions and privacy policy *
*
*Some fields are mandatory
If you are struggling to fill in this form, call us on one of the numbers below or fill in our contact us form on our website
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Our offices

United Kingdom

Inverclyde Drive

Wolverhampton, WV4 6FB

Phone: +44 (0) 1902 349000
Email: sales@fortress-safety.com

Europe

Jan van Galenstraat 64, SCHIEDAM
Netherlands, NL-3115 JG

Phone: +31 (0)10 753 60 60
Email: europe@fortress-safety.com

North America

1455 Jamike Avenue, Ste. 100

Erlanger, Kentucky, KY 41018

Phone: +1 859 578 2390
Email: us@fortress-safety.com

Australia

12 Raylee Place

Lynbrook, Melbourne, VIC 3975

Phone: 0061 (0)3 9771 5350
Email: australia@fortress-safety.com

China

Shanghai Representative Office,
Block 1, No.123, Lane 1165, Jindu Rd

Minhang District, Shanghai, China, 2011108

Phone: 0086 (021) 61679002
Email: china@fortress-safety.com

India

Prestige Shantiniketan, Gate No. 2, Tower C,
7th Floor, Whitefield Main Road,

Mahadevapura, Bengaluru, Karnataka 560 048

Phone: +91 7042358818
Email: india@fortress-safety.com

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Fortress solutions are sold by partners worldwide

Our channel partners

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yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
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Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
__cflb	23 hours	This cookie is used by Cloudflare for load balancing.
__wpdm_client	session	Description is currently not available.
_hjIncludedInSessionSample_2464643	2 minutes	No description
_hjSession_2464643	30 minutes	No description
_hjSessionUser_2464643	1 year	No description
environment	session	Description is currently not available.
LP-C8FFE9ABDE7E54796NPZ34391480C67E2877	1 month	No description
m	1 year 1 month 4 days	No description available.
MC1	1 year	No description available.
model	session	Description is currently not available.
modelversion:AMGARDPRO	session	Description is currently not available.
modelversion:HGL	session	Description is currently not available.
modelversion:MGARD	session	Description is currently not available.
modelversion:NEWAMGARD	session	Description is currently not available.
modelversion:Product-File-Generator	session	Description is currently not available.
modelversion:Pronet	session	Description is currently not available.
modelversion:TGARD	session	Description is currently not available.
modelversion:TGARD_LITE	session	Description is currently not available.
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respondentid6NPZ-BLO	1 month	No description
respondentid6NPZ-BLOcount	session	No description
respondentid6NPZ-BM4	1 month	No description
respondentid6NPZ-BM4count	session	No description
respondentid6NPZ-ENB	1 month	No description
respondentid6NPZ-ENBcount	session	No description
responder-6NPZ-BLO	session	No description
responder-6NPZ-BM4	session	No description
responder-6NPZ-ENB	session	No description
Survey-Started-42153db95e4dbb1666429eaf2f9839ac8a37	1 hour	No description
Survey-Started-452419b578c043da6ni2482596bffc10e529	1 hour	No description
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ticketkey	1 year	Description is currently not available.
weglot_wp_rocket_cache	session	No description
WFESessionId	session	No description available.

Order Tracker, Returns and Warranty

Returns & Warranty Form

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Order Tracker, Returns and Warranty

Returns & Warranty Form

Quality Returns Form

Our offices

United Kingdom

Europe

North America

Australia

China

India

Find your channel partner

Fortress solutions are sold by partners worldwide

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