Quality Returns Form

If you have a quality issue with a Fortress unit, please fill in this form so we can investigate it for you straight away. If you need technical support please use our normal contact us form.

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  • This is found on the side of the unit for all products except mGard (mechanical trapped key products)
  • If you don't know the Fortress order number please put in the PO you used to buy the product
  • These are the 7 digit codes found on your locks and keys
  • *Some fields are mandatory

  • If you are struggling to fill in this form, call us on one of the numbers below or fill in our contact us form on our website

Our offices

United Kingdom

Inverclyde Drive

Wolverhampton, WV4 6FB


Jan van Galenstraat 64, SCHIEDAM
Netherlands, NL-3115 JG

North America

1455 Jamike Avenue, Ste. 100

Erlanger, Kentucky, KY 41018


12 Raylee Place

Lynbrook, Melbourne, VIC 3975


Shanghai Representative Office,
Block 1, No.123, Lane 1165, Jindu Rd

Minhang District, Shanghai, China, 2011108


Prestige Shantiniketan, Gate No. 2, Tower C,
7th Floor, Whitefield Main Road,

Mahadevapura, Bengaluru, Karnataka 560 048

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